Raquel Rutledge and Andrew Mollica, reporting for The Milwaukee Journal Sentinel:
Seven years ago, TripAdvisor repeatedly removed a post written by Kristie Love, a 35-year-old mother of two from Dallas. Love told how she had been raped by a security guard at a highly rated all-inclusive Mexican resort owned by the global chain, Iberostar, based in Spain.
She wrote how, after an evening with friends, she had returned to her room to find the electronic key card no longer opened her door at the Iberostar Paraiso near Playa del Carmen. She headed to the lobby of the sprawling resort to get her card reactivated and stopped to ask a uniformed guard whether she was walking in the right direction.
He motioned her to follow him, then overpowered her, dragged her into some bushes and raped her. When she reached the lobby in tears, hotel staff refused to call police.
A TripAdvisor moderator spotted the post soon after it had published and deemed it in violation of the company’s “family friendly” guidelines.
The following year, another young woman, 19 and on vacation with her family, reported to hotel officials in the same resort complex that a security guard had raped her in the bathroom.
And in 2015, still another woman, Jamie Valeri, 34, a mother of six from Wisconsin, was sexually assaulted at the same resort after she and her husband simultaneously blacked out in the middle of the day, barely into their third drink.
It’s positively sickening that as a matter of TripAdvisor policy, actual rapes, sexual assaults, and druggings are OK, but reports about these crimes on their forums are not. TripAdvisor should get sued out of existence.